Novus News Weekly
July 19, 2007
In This Issue
From A Couple Of This Week's Patients
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From A Couple Of This Week's Patients 
 
 

Security Company Owner

 

"The situation that I found myself in, which was addiction to pain medication, was the first time in my 37 years when I was not in control.  I had to trust what other people were telling me about where I was going and what I had to expect for treatment.  Not easy to do.  I had no clue.  It made me very uneasy.  When I arrived at Novus, Steve and Paula and their crew made this as pleasant and comfortable as I could ever imagine.  I have to say, everyone here has been exceptional.  There were a few times that I was about to "freak out."  JJ and Ty always were there and Steve and Paula were as personable as you get.  Also, I want to give a big thanks to Kara. 

 

The food was excellent.  Even food types I didn't like, they prepared it in a way that even those foods I enjoyed. 

 

With your program I was able to get focused and stay on what would be best for me and my family instead of sinking in self pity.  All I can say is I don't see how any detox program out there could touch this one no matter how pricey they may be.  Very classy, very professional.  Thanks again."

 
 
 
 
 
 

Heavy Equipment Operator

 

"Kara, JJ, Andrew, Ty and all the rest of the staff were very nice and saw to all my needs.  The food was fantastic! After one week at Novus, I feel physically and mentally better than I have felt in two years.  I would and will recommend Novus to anyone I know who also has addiction problems."

 
NOVUS OBTAINS PERMANENT LICENSE!
  
        By Steven L. Hayes, Director
 

On April 4, 2007 Novus was granted a ninety-day probationary license from the Sun Coast Region Substance Abuse and Mental Health Program Office of the Department of Children and Families ("DCF"), the state agency which licenses medical detox facilities in Florida.   This probationary license allowed Novus to provide detoxification services to patients while we developed the comprehensive policies and procedures required by the DCF. 

On June 22, 2007, two senior representatives from the DCF visited Novus to do the inspection which would determine whether or not Novus received its permanent license.   The representatives reviewed our policies and procedures and our patient charts, and interviewed several patients and staff. 

On June 29, 2007, Novus received a letter from the DCF.  We have excerpted a part of the letter here:

"This letter is official notification that the Sun Coast Region Substance Abuse & Mental Health Program Office has completed its audit of the Novus Medical Detox Center of Pasco County program for follow-up probationary substance abuse services licensing renewal. Novus Medical Detox Center of Pasco County validated with an overall score of 96.95%. A passing score is 80%. Novus Medical Detox Center of Pasco County scored 445 points out of a possible 451."


Novus has received its permanent license!  We were very gratified when the representatives explained to us that many new facilities only score between 65%-80% and are given a provisional license for an additional 90 days so that they can correct the deficiencies found.  They pointed out that the normal score for a new facility that did obtain a permanent license on the first try was in the low 80% range.

Next week we will be submitting a compliance document to the DCF showing that we have now corrected the deficiencies for which they deducted six points from a perfect score.
We also thought you might want to see the results of the interviews between the DCF representatives and five of our patients:
 

CLIENT SURVEYS. The authorized agents conducted client surveys with the following results (a total of 5 clients were interviewed):

1) How would you describe the overall quality of the facility, i.e., comfort, cleanliness, etc.?

Excellent    Good    Fair    Poor
      5            0          0        0

2) How would you describe the quality of individual (1:1) counseling sessions?

Excellent    Good    Fair    Poor
      5            0         0         0

How often do you receive individual counseling?

1x day    2x day    Numerous x day
   3            2                 1

3) How would you describe the quality of your group counseling sessions?

Excellent    Good    Fair    Poor
    NA           NA      NA      NA

4) Did you participate in the development of your treatment plan)?

  Yes     No
    5       0

5) Does the treatment plan meet your needs?

   Yes    No
     5      0

6) Are the clients in this program treated fairly and with respect?

 Always   Usually    Sometimes    Rarely   Never
      5          0               0               0          0

7) Do you feel your situation has improved while in this program?

 Significantly    Somewhat     Not at All
        5                   0                  0

 8) Has anyone ever requested that you do anything or sign any documents that you believe to be unethical?

    Yes     No
      0       5

ADDITIONAL COMMENTS:

* Feel better about myself
* Jog and work out every morning
* Staff excellent
* Staff & nurses great and highly recommended

 

 

 

 

 

 
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